Icons & text

  • Navigating the App

    Step-by-step guide on how to use the app correctly to properly complete every care visit

  • Care Pro Success Factors

    Must-know tips and techniques to ensure you are a proactive and efficient Care Pro

  • Overcoming Challenges

    How to identify common challenges from a senior and techniques to overcome them

Course curriculum

  • 1

    Welcome to the course!

    • Welcome to the Care Pro App Manual!
  • 2

    Care Pro Profile Setup

    • Setting Up Your Care Pro Profile

    • Why is your profile important?

  • 3

    Pre-Visit

    • Applying for a Visit

    • Applying for a Visit

    • Visit Statuses

    • Visit Types

    • Visit Types

    • Assigned Visit

    • Assigned visit

    • Declining Care Visits

    • Payout glitch

    • Recap
  • 4

    In-Visit

    • Must-knows for your first visit

    • Clocking In

    • Issues with clock in button ?

    • Running late for a visit?

    • Tips for a successful visit

    • Recap
  • 5

    Post-Visit

    • Leaving Your Care Visit

    • Clocking Out

    • Clocking Out Early

    • Clocking Out Late

    • Visit summary

    • Submitting your visit summary

    • Confidential Info

    • Confidential info

    • Confidential Information

    • Claims

    • Recap
  • 6

    Visit Cancellations

    • Cancelling a visit

    • Visit Cancellation

    • 3 Must-Do Steps after Cancelling Visits

    • Recap
  • 7

    Summary

    • Takeaways

    • Get Help!